Allstate Floridian gives property policies to Royal Palm

Allstate Floridian, a subsidiary of Allstate Corporation, was originally formed in 1996, in the political aftermath of Hurricane Andrew that struck Florida in 1992. It’s purpose was to be a stand-alone company that would help to isolate its parent corporation from severe catastrophe losses in Florida. After years of chaos in the Florida property market, the creation of a state-mandated and state-funded property market, and the insolvency of nearly a dozen property insurers (including others that left the state before insolvency), the Florida marketplace for property insurance was significantly desolate.

Telephone as a “Satisfaction” Driver

When I worked at Allstate, my first job in the insurance industry, they published something called the Agency Service Standards. Yes, we all made fun of the acronym, too. Anyway, the idea was to publish a set of guidelines that would create a sense of uniformity for customers should they visit different agencies. Like all good ideas, it eventually turned into a bureaucratic monster and we all half-expected them to tell us which way to part our hair.